Frequently Asked Questions
Everything you need to know about shopping with Story Online
What are your shipping options and delivery times?
We offer express home delivery within 3-5 business days across the country. Shipping is free on all orders over a certain threshold, as specified in our current site promotions.
How can I return or exchange an item?
You can return items within 14 days of receipt. Simply bring the item to any of our physical boutiques or courier it back to our main warehouse in its original packaging with tags attached.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout process.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements provided to ensure the perfect fit.
Are the products on Story Online authentic?
Yes, we are the official importers and authorized retailers for all brands sold on our site. We guarantee that every item is 100% authentic and sourced directly from the designers.
Can I track my order after it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey to your doorstep.