Returns & Exchanges
At Story Online, we want you to be completely satisfied with your fashion finds. If your order isn't quite right, you can return or exchange items within 14 days of receipt, provided they are in their original condition with tags attached.
Initiate Your Request
Log into your account and visit the 'My Orders' section to select the items you wish to return and receive a return authorization number.
Pack the Items
Securely place the unworn items in their original packaging, ensuring all designer tags and labels are intact to qualify for a full refund.
Choose Your Method
Drop off your package at any Story retail branch for free, or use our door-to-door courier service for a seamless home pickup experience.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing